But you don’t just sort out problems. You also get to contribute to more strategic things – like when to invest in software upgrades, or how to improve the integrity of our data, or even ways to enhance the performance of our telephone systems. These take a different kind of thinking and often involve dealing with key decision-makers within JTL.

Technical skills are important, but so is the ability to explain complex information or technology in ways that everybody can understand. I am sometimes the first port of call for enquiries, and I am expected to know the answers – or, if not, where to find them!

The reality is that efficient computer technology underpins practically every aspect of our business – and that business is itself growing and evolving as we speak. From a technical and career point of view, that makes JTL quite an exciting place to work.”